The Problem is Shared hosting and tmp directory
Solution:
The fix is to create your own session directory
open and edit /cart/system/library/session.php
Add just before the
session_set_cookie_params(0, '/');
$garbage_timeout = 3600; // 3600 seconds = 60 minutes = 1 hour
ini_set('session.gc_maxlifetime', $garbage_timeout);
ini_set('session.save_path','/path/to/your/cart/create a directory/my_sessions');
Also change the new my_sessions directory to 777
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